Refund policy

Physical Books & Materials

We want you to be completely satisfied with your purchase. If you're not happy with a physical book or learning material, you may return it within 14 days of delivery for a full refund, provided the item is in its original, unread condition.

To initiate a return, please contact us at support@leadershiplearningnexus.com. Customers are responsible for return shipping costs unless the item arrived damaged or defective, in which case we will cover the return shipping and send a replacement or issue a full refund.

Refunds are processed within 5–10 business days of receiving the returned item.

Digital Products & eBooks

Due to the nature of digital content, all sales of eBooks and downloadable materials are final and non-refundable once accessed or downloaded. If you experience a technical issue with a file (e.g., it won't open or download), please contact us within 7 days of purchase and we'll do our best to resolve the issue or provide a replacement file.

Personalized or Signed Items

Personalized or signed books are final sale and cannot be returned or exchanged.

Contact Us

If you have any questions about your order or our return policy, please reach out to us at: Leadership Learning Nexus LLC, support@leadershiplearningnexus.com.